Support Overview

At PIPELINE, we provide partner-programs that offer clear added-value to our customers overseas with technical and sales related services. We create this value by partnering with likeminded local organizations that are equally dedicated to hearing what customers say and driven by success. We put a lot of importance of building and nurturing strong relationships with dedicated integrators and resellers, as well as on forming partnerships with other technology leaders to give your product the maximum level of exposure.

Japanese Partner Support:

General Inquiries

Phone: 03-4405-5766 (Monday to Friday 9:00am - 6:00pm JST)

Email Us

Urgent Inquiries

Phone: 03-4405-5766 (Monday to Friday 9:00am - 6:00pm JST)

Email Us

Technical Support

Knowledge Center
(For guides and manuals)

Login

If you are not existing client or don’t have a suppor account please contact us.

International Partner Support:

General Inquiries

Phone: 03-4405-5766 (Monday to Friday 9:00am - 6:00pm JST)

Email Us

Urgent Inquiries

Phone: 03-4405-5766 (Monday to Friday 9:00am - 6:00pm JST)

Email Us

If you are not existing client or don’t have a suppor account please contact us.

Trial License

All software licenses in our Product & Solution portfolio can be easily accessed and activated. With regards to the trial license period and availability per product please refer below:

Zen/DBL (mxtools): 30 days
Vade Secure: 30 days
Metadefender Core (OPSWAT): 30 days (*Available for Email/Web/Client/Kiosk deployments)
OpenIO: Unlimited (Open Source)
JOE Security: 14 days
InQuest: 30 days

For any trial license requests, assistance in completing the download or activation, feel free to contact us under jp-partner.support@pipeline.ne.jp.

FAQ

Foreign Clients
What does PIPELINE offer?
We are a value-added distributor of ICT products and solutions in Japan. We manage reseller networks and offer several additional services like technical end-user support, onsite support, conducting PoC’s, UI localizations etc.
What does PIPELINE mean?
PIPELINE has the symbolic meaning of being the “pipeline” for foreign businesses to enter Japan.
What kinds of companies do you work with?
Our focus is B2B. We work with large-scale enterprises, banks and government agencies on a daily basis.
What are the benefits in working with PIPELINE?
Working with us will allow your product to gain fast traction in the market. Furthermore you will be able to leverage our direct, reseller and OEM channels to give your technology the maximum level of exposure. At last but not least we offer a wide range of services that will take care of verything from managing the resellers to taking care of end-users in the local language.
How can we get started?
We offer two types of programs. Distributor and Business Development Program. The distributor program is the full package of appointing and managing resellers. Whereas the business development program is a short-term (6 month) program that aims to evangelizing, generating leads and provide the right feedback to your team.